Director, Advanced Spine & Wellness Center
"You have allowed me to focus on being a quality physician doing what I do best, instead of dealing with delinquent accounts and patients who do not want to pay for services rendered."
"Dear Ms. Royer,
I was informed by Carlos Boone (Maryland) that you were his supervisor/manager.
This message is to inform you that I have received "excellent customer service" from Mr. Boone.
His demeanor, calmness, efficiency and especially trustworthiness is most worthy of mention.
We worked together to satisfy a debt that I did not know I had. As I am certain you know, these economic times are difficult on everyone, including me. He kept his word and followed through to ensure both parties communicated with ease and competently. I felt very comfortable working with Mr. Boone.
Mr. Boone is most definitely a great asset to your company and I believe the employees he supervises should learn from his ability to communicate and get "the job done". This will most definitely benefit FMS.
This communication with you is to ensure that he is recognized for his work well done.
Please do not hesitate to communicate with me if the need should arise and I give you my permission to share this message and to place it in his personnel file for future evaluations.
P.S. By the way :)
I have never written a letter praising anyone for taking $200 out of my pocket !
I am unemployed (worked in the media for 20 years), (looking for work ferociously, of course). I have gone through all my savings, and I receive NO financial assistance from anyone. I am the sole provider for my teenage daughter, nevertheless I owed the money and the "odd thing" is that I feel good the debt is paid.
Hopefully karma will turn my way and in some shape or form, put food on the table :)"
"Previous collections companies have never kept me so involved in the process. Thanks to FMS for keeping me in the loop! "
"Dr. Hausfeld and his team have created an innovative, cost-effective, and technologically savvy approach to collecting delinquent accounts. As a result of Dr. Hausfeld’s expertise as a Managing Director at FMS, the staff is mindful of the delicate balance in collecting medical accounts. We have received no complaints from patients during the time we have been using FMS. I feel comfortable knowing they are a legally complainant and ethically responsible organization. FMS has provided us with the lowest fees for a proactive, full service collection effort. The accounts placed in error are returned to us without a hassle and without a fee. Spending less time on collection efforts has allowed our office more time to concentrate on other business ventures. I have personally had the opportunity to care for several of Dr. Hausfeld’s former patients, all of who hold him in the highest regard. He has not transferred his dedication for his patients to his new physician clients. Over the years, I value his advice both as a physician and financial expert."
"In my 30 years of accounting and business consulting, I’ve never seen a collection company obtain an 80% collection ratio, but you did it! We wrote off this portfolio of home improvement and real estate loans fully expecting to get a fraction in return. Your collection company managed to sustain its collection effort over the past 8 years and to this day, I am still receiving residual income. Thank you for your perseverance, integrity, and professionalism. I would be happy to serve as a reference to others who may consider using your fine services."
"No other collection agency has ever done anything for us. FMS is the best we’ve ever had. All the other managers are saying the same thing."